Consumers Want More Online Convenience Post-Pandemic, Study Finds

  • by:
  • Source: MediaPost
  • 06/29/2021


Consumers want faster delivery, added convenience and more interactive live events as the COVID-19 pandemic eases, judging by a new study from Software AG. 

Of those surveyed, 55% want better in-person experiences. And 34% have greater expectations of fast online retail delivery than they did a year ago — in fact, 70% will choose a retailer based solely on delivery speed. 

Among consumers who attend large-scale, in-person events, 76% would like to see at least one of the following implemented: 

Source: MediaPost
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