Pandemic Tempo: The Challenges Faced By Brands And Consumers

Brands and consumers alike faced digital upheaval during the pandemic last year, according to a study from Acquia -- Design Resilient Digital Customer Experiences In Disruptive Times.

Of the consumers polled, 74% say their digital experience with brands changed during the COVID-19 surge.

For example, 42% used email more than in 2019, providing brands with an email marketing opportunity.